Gaviti Review 2026: AR Collections Automation for SMBs

What Gaviti does

Gaviti automates the collections workflow: when an invoice becomes overdue, Gaviti sends personalised reminder emails to the right contact at the customer company, escalates through a configurable sequence (reminder → follow-up → escalation → final notice), logs all communication, and provides an AR team dashboard showing every open invoice, its age, and what outreach has already happened.

The customer-facing payment portal is Gaviti's most differentiated feature: customers receive a link in reminder emails, log into a branded portal, see all outstanding invoices, can raise disputes, and pay by ACH or credit card. Finance teams report that enabling self-service payment reduces inbound "where do I send the payment?" inquiries by 40–60%.

Pricing

Gaviti does not publish pricing publicly. Based on user reports and reseller data: pricing typically ranges from $500–$2,000/month depending on active customer count, invoice volume, and modules selected. A 12-month contract is standard; implementation is included in the onboarding fee.

For comparison: Billtrust and HighRadius start significantly higher (typically $2,500–$5,000+/month for equivalent features) with longer implementations. Gaviti's SMB price point is a genuine differentiator for businesses under $20M in annual receivables.

Collections automation: what works and what takes tuning

Gaviti's dunning sequence builder lets you create customised reminder cadences by customer segment — different sequences for strategic accounts (gentler, later reminders) versus transactional customers (earlier, more frequent). Sending aggressive reminders to your top 10 accounts is a relationship risk that segmentation prevents.

The first 2–4 weeks post-implementation are calibration time: getting sequence timing, tone, and escalation thresholds right for your specific customer base requires iteration. Teams that invest in this calibration report better outcomes than teams that configure sequences once and leave them unchanged.

What real users say: Gaviti holds 4.5/5 on G2 across 170 verified reviews. Users report 15–25% DSO reduction within 90 days, with the biggest improvement in the first 30 days as overdue invoices that fell through manual cracks get systematically followed up. The most consistent praise is for the AR visibility dashboard — knowing exactly what stage of follow-up each invoice is at eliminates daily status meetings. The most consistent limitation reported by verified G2 reviewers: billing contacts can only be set at the client (company) level, not at the individual project level. For service businesses that bill the same client across multiple projects with different contacts, this requires a workaround — typically creating separate client records per project or managing contact overrides manually.

Accounting integrations and who it is for

Gaviti integrates with QuickBooks Online, Xero, NetSuite, Sage Intacct, and Microsoft Dynamics via native connectors. Invoices sync from your accounting system; when payment is received and recorded, Gaviti marks the invoice as paid and stops the collection sequence automatically.

Gaviti is the right choice for SMBs and lower mid-market companies ($1M–$50M receivables) that want to automate collections without an enterprise-level implementation or price tag. For larger enterprises needing AI-powered cash application and complex deduction management, see our HighRadius alternatives and Billtrust alternatives guides. For an overview of the full AR collections category, see our best AR collections software comparison.